NOC Engineer

Location: LINX London

About LINX: LINX is a mutually owned membership association for operators of Internet Protocol networks. We provide a neutral interconnection facility and peering platform, known as an Internet Exchange Point (IXP), and represent the interests of our members on matters of public policy.

Position: NOC Engineer

Reports to: Network Operations Manager
Based in: The post holder will be based in the LINX London office.  Occasional  travel to LINX’s Peterborough office and other locations will be required.

Responsibilities:

  • Monitor and acknowledge network events, security events and internal systems
  • Support all first level interaction with our customer base (membership), open tickets and track with the member, LINX staff or vendor as needed
  • Manage escalation based on skills matrix, across exchange, internal services, member issues and security functions
  • Assist with on-site member requests, e.g., taking light levels, checking fibres/cabling and internal systems, hands and eyes issues
  • Manage and monitor ticket queues and make sure that everything is up to date based on queue management procedures
  • Monitor before and after all internal and exchange maintenances and third party planned works. Support maintenance work where needed
  • Perform minor internal systems and exchange maintenances, including software upgrades
  • Make sure inventory is up to date by cross checking between inventory system and equipment systematically
  • Maintain documentation of processes and procedures used in the NOC, working closely with the NOC manager to improve operations and service quality
  • Testing of operations tools and software as developed by the LINX software engineering team
  • Monitoring technology group email role accounts (such as: support@, abuse@, noc@) and responding in a timely and appropriate manner
  • Support for colo access and remote hands in the datacentres
  • Continual development of knowledge and skills in internal systems, security and core LAN networks
  • Participating in a 24×7 rota
  • Any other duties required for the overall operation of LINX

Success Factors:

  • Service quality
  • Fixed first level percentage
  • Queue management
  • Time to respond
  • Time to fix

Pre-requisite skills:

  • Good problem solving skills
  • Debugging/analytical skills
  • Good oral and written communication skills
  • Excellent team working skills
  • A good eye for detail and a desire to complete work to a high standard
  • Ability to “self-start”: to observe that work needs doing and perform it without being prompted or instructed, while remaining within your area of responsibility
  • Ability to multitask and good time management skills
  • Desire and ability to continuallly learn, in an instructor led enviroment, on the job and on own
  • Experience in a network/ISP or IT environment an advantage
  • Understanding and experience of Ethernet/Layer 2 switched Networks an advantage
  • Knowledge of IP routing protocols an advantage
  • Basic unix based systems experience an advantage
  • Basic scripting experience an advantage
  • Must be able to pass LAIT 1 within a reasonable period

Please note:

  • You will be required to be security screened to BS7858:1996 standard (this process will start at the induction stage)
  • You are required to have the right to live and work in the UK

Remuneration package:

LINX is an equal opportunities employer and all applications will be considered.

The salary for this position will be determined by experience however LINX offers a full range of employee benefits including:

  • Medical and Dental
  • Income Protection
  • Pension
  • Death in Service
  • Bonus (the Company aims to pay a bonus dependant on both the performance of the Company and the Employee however this is not guaranteed)

Closing date for applications: 17th December 2018 (unless the position is filled sooner)