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Consumer Rights

Ofcom extends regulation over Openreach

Posted by Babatunde Onabajo on Tuesday, April 11th, 2017 at 10:49

Ofcom has announced a new cap in the price Openreach – BT’s infrastructure arm – can charge telecoms providers for the 40Mbit/s service they use to offer superfast broadband. The regulator insists...


ISPs call for clarity on automatic compensation proposals

Posted by Sam Frances on Friday, August 12th, 2016 at 15:56

ISPs call for clarity on automatic compensation proposals Broadband and mobile ISPs have called for greater clarity on proposals to grant consumers the right to automatic compensation for broadband...


Ofcom and ASA propose new ISP advertising rules

Posted by Sam Frances on Friday, January 29th, 2016 at 16:31

In a press release on 21 January, the ASA said: While we remain open minded as to how pricing should be advertised so as not to mislead consumers, we will suggest to broadband providers that they...

ICO responds to EU “right to be forgotten” ruling

Posted by malcolm on Monday, June 2nd, 2014 at 17:56

The Information Commissioner’s office has issued its first official response to last week’s ruling in the Court of Justice of the European Union, which classified search engines as data controllers ...

CJEU: Search engines are data controllers

Posted by malcolm on Tuesday, May 13th, 2014 at 11:55

Search engines are data controllers within the meaning of the Data Protection Directive, and responsible for complying with the data protection principles in respect of the processing they do of...

Queen’s speech promises new legislation on copyright, consumer rights and “IP address matching”

Posted by malcolm on Wednesday, May 8th, 2013 at 17:11

The Queen’s gave her 2013 speech at the opening of Parliament this morning. The Queen’s speech did not contain any explicit mention of the Communications Data Bill, but did make reference to...

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