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Ofcom to investigate complaints handling processes

Posted by malcolm on Thursday, February 14th, 2013 at 14:04

Ofcom has decided to launch a monitoring and enforcement programme to assess Communications Providers’ compliance with the requirements for adequate complaints handling procedures and...

Digital Britain Bill

Posted by malcolm on Monday, June 29th, 2009 at 23:48

The government has announced the Bill for Digital Britain, legislation to:create a fund to support rollout of broadband in areas where it is not available;fight people who file-share in breach of...

Mercury feels the heat from Otelo and Ofcom

Posted by malcolm on Friday, March 2nd, 2007 at 13:22

Mercury Telecommunications Ltd was unable to trade legally when expelled from Otelo, the Office of the Telecommunications Ombudsman, for failing to comply with its ruling on a customer...

General Condition 22: MAC Codes

Posted by malcolm on Thursday, February 15th, 2007 at 14:05

In December 2006, Ofcom imposed a new General Condition, GC22, that requires DSL providers to comply with the MAC Broadband Migrations Process if they receive a migration request from an end-user,...

UK tops ECTA’s Regulatory Scorecard

Posted by malcolm on Tuesday, December 12th, 2006 at 13:02

There was a sign of appreciation for Ofcom today from ECTA, the trade body for the telcos that compete with incumbent former-monopolies, when the UK came top in its annual “Regulatory scorecard”....

Telecommunications regulatory framework review 2006

Posted by malcolm on Thursday, July 6th, 2006 at 13:26

The European Commission has published its review of the regulatory framework for electronic communications. Under consideration for revision are a number of Recommendations and Decisions and...

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