In December 2006, Ofcom imposed a new General Condition, GC22, that requires DSL providers to comply with the MAC Broadband Migrations Process if they receive a migration request from an end-user, customer or another provider, which means issuing a Migration Authorisation Code (“MAC”). The main exception is for cases where the processes for migrating Fixed Line Telephone Service apply instead. In all cases, communications providers are required to facilitate migration in a fair and reasonable manner, ensuring that migration is carried out within reasonable timescales and with minimal loss of service.
This requirement entered into force yesterday, 14th February 2007. To coincide with this, Ofcom has now launched an enforcement programme to monitor and ensure compliance with the new requirements.