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Ofcom extends MAC migration enforcement programme

Posted by malcolm on Monday, February 18th, 2008 at 16:40

Ofcom has announced that it is to extend its enforcement programme for General Condition 22 by six months. General Condition 22 imposes a deadline of five working days for ISPs to provide customers with a Migration Authorisation Code (MAC) when they wish to switch provider. The enforcement programme was started by Ofcom when General Condition 22 was adopted a year ago. During this time MAC-related complaints received by Ofcom fell from 825 in March 2007 to 517 in January 2008.

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