The London Internet Exchange (LINX) has announced the formal introduction of a Service Level Agreement (SLA) solution as an add to their peering service in response to the demand from enterprise networks seeking resilient, reliable, and accountable connectivity solutions.
Historically known for its role in facilitating traffic exchange among ISPs and content delivery networks, LINX has seen a surge in interest from enterprise networks across sectors such as finance, e-commerce, and digital media. These organisations are increasingly reliant on low-latency, high-availability network infrastructure to support mission-critical operations.
SLAs are crucial for enterprises as they establish clear expectations between the service provider and the customer. They help set performance benchmarks, ensure accountability, and maintain member satisfaction.
The newly introduced SLA (LINX Enhanced Support) underscores LINX’s commitment to delivering enterprise-grade performance guarantees. It includes assurances around Exchange uptime, land support response times, key metrics that are vital for businesses operating in real-time digital environments.
“Enterprises today demand more than just connectivity—they need performance, control, and accountability,” said Shehram Malik, Solutions Engineer at LINX. “Our SLA is designed to give enterprise customers the confidence that their interconnection needs are being met with the highest standards of reliability and service.”
In addition to the SLA, LINX continues to expand its portfolio of enterprise-ready services, including colocation, cloud connectivity, closed user groups, and private VLANs
In the 30+ years since LINX has been in operation, they have continued to evolve their services to now include; colocation, cloud connectivity, closed user groups, and private VLANs.
These offerings allow businesses to consolidate their network operations through a single, trusted provider while benefiting from LINX’s global reach and technical expertise.
The SLA initiative aligns with LINX’s broader strategy to diversify its membership and service offerings while maintaining its not-for-profit ethos. By reinvesting in infrastructure and reducing port fees year over year, LINX ensures that all members, regardless of size, receive equitable access to world-class interconnection services.
As enterprises increasingly look to optimise their digital infrastructure, LINX’s move to formalise service commitments through an SLA positions it as a compelling partner for organisations seeking both performance and peace of mind.