13th March 2020
The first thing we would like to stress is that we are confident in our ability to maintain continuity of service on our peering LANs.
Our business continuity plan includes specific plans in relation to pandemic risk, which have recently been reviewed and updated. Our response plans include an escalating series of measures we can take to mitigate risks to staff members and others, and risks to the continuity of IXP operations, as the situation requires.
Some of the specific responses we have already taken include:
- Last week, we decided to cancel all non-essential international travel for staff until further notice. In practice, many of the conferences we would have expected to attend had already been cancelled, suspended, or transformed to video participation only by the organisers, or have been since we took that decision.
- This week, we implemented a new work-from-home policy for staff, under which staff are asked to work remotely unless there is a valid or required reason to attend our premises in person. This supports “social-distancing” but is not intended to achieve full isolation; we have scope to further reduce travel to premises or meeting in person as the situation demands. At this time, the NOC will continue to operate 24×7 from on the premises.
- Any staff who have traveled to high-risk regions have been asked to self-isolate for a period. This is more strict than the above, meaning they must not attend LINX premises for any reason. This would also apply to any staff who develop symptoms consistent with Covid-19, or who live with others who do.
- All teams have been asked to review their preparations for staff cover in case they experience a high level of absence due to illness.
We are keeping the situation under close review as it develops.
LINX109 is currently scheduled for 5th & 6th May. We intend to decide next week whether it goes ahead as an in-person meeting, becomes a remote-participation meeting, or is re-scheduled.
We are confident that through our ordinarily resilience and planned responses we will be able to maintain continuity of service for traffic on our Internet exchanges, even if the situation worsens significantly.
Especially in the light of some ill-informed media speculation about Internet performance, we don’t want to be seen as trying to take advantage of the situation for sales purposes. That said, for any LINX members who are reviewing their capacity needs as part of their own pandemic preparedness, and who wish to discuss additional capacity requirements, we are ready to support you as normal: please contact email@example.com or your usual account manager.
We are publishing this statement on our website at https://www.linx.net/linx-response-to-covid-19-coronavirus-threat/. We will use that page to publish any updates to our formal response to enquiries about our response to Covid-19.